Need help? We are here for you.

Our AI is available 24/7 on WhatsApp to answer your questions instantly. If you prefer personalized attention, your Concierge can help you through these channels:

WhatsApp

AI available 24/7. Personalized attention with your Concierge Monday through Saturday, from 11:00 a.m. to 7:00 p.m. (CDMX time).

Chat on WhatsApp

Live chat

Talk to your Concierge directly from our page Monday through Saturday, from 11:00 a.m. to 7:00 p.m. (CDMX time).

Email

If you have already made a purchase, reply to the email where you received your eSIM so we can assist you faster.

For any other inquiries, write to us at hola@telefoniamx.com.

X (@Telefonia_MX)

Send us a direct message Monday through Saturday, from 11:00 a.m. to 7:00 p.m. (CDMX time).

Prefer to solve it on your own?

Check out our Frequently Asked Questions to find answers about compatibility, installation, activation, and use of your eSIM.

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