Contact
CONTACT
Travel with peace of mind knowing you can get help before, during, and after using your eSIM.
FIND HELP FAST
Check our guides if you’re looking for a quick answer
Ask Lia whenever you need help, 24/7
Talk to our Concierge if you prefer human support
Have your order number handy if your question is about a purchase
Choose whichever option is most convenient for you. You’ll always have a way to contact us.
Find a quick answer
These guides can help you without having to wait.
Frequently asked questions
Purchases, activation, coverage, data, payments, and other common questions.
Compatible devices
Check whether your device is ready to use an eSIM.
Installation guide
Install and set up your eSIM by following the steps for your device.
Troubleshooting
Find out what to do if your eSIM is installed but won’t connect.
Ask Lia
Help available 24 hours a day.
Your Telefonía_MX assistant
Lia can help with questions about products, compatibility, installation, activation, coverage, orders, and policies.
If you’ve already made a purchase, they can also provide information related to your order.
Find them in the “Need help?” chat.
Would you rather talk to a person?
Our Concierge is also available.
Choose how to contact us
Use whichever channel is most convenient for you.
Chat
Chat with Lia using the “Need help?” chat.
Available 24/7
Is your question about an order?
One detail can help us find it faster.
Have your order number handy
If you’ve already made a purchase, share your order number when you ask for help.
You can also reply directly to the email confirming or delivering your eSIM. That way, we’ll have more context about your purchase.
Your connection also comes with support.
Before you buy, while installing your eSIM, or while traveling, Lia and our team are available whenever you need help.
Travel guides
View all-
WOZ de Costco México: planes y eSIMs para viajar
Conoce WOZ, la nueva telefonía móvil de Costco México: sus planes nacionales, beneficios por portabilidad, datos acumulables y eSIMs para viajar al extranjero.
WOZ de Costco México: planes y eSIMs para viajar
Conoce WOZ, la nueva telefonía móvil de Costco México: sus planes nacionales, beneficios por portabilidad, datos acumulables y eSIMs para viajar al extranjero.
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Mobile coverage in Mexico: which networks work ...
Learn how to check mobile coverage in Mexico based on your destination, route, and device. Compare networks, 4G, 5G, and signal in cities, highways, and rural areas.
Mobile coverage in Mexico: which networks work ...
Learn how to check mobile coverage in Mexico based on your destination, route, and device. Compare networks, 4G, 5G, and signal in cities, highways, and rural areas.
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Telcel Prepaid eSIM in Mexico: Price, Activatio...
Learn how to purchase and activate a Telcel prepaid eSIM in Mexico. Review the price, available plans, identity verification requirements, and compatibility with iPhone and Android.
Telcel Prepaid eSIM in Mexico: Price, Activatio...
Learn how to purchase and activate a Telcel prepaid eSIM in Mexico. Review the price, available plans, identity verification requirements, and compatibility with iPhone and Android.
