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Our AI Lia is available 24/7 via the on-page chat to answer your questions instantly. If you prefer personalized assistance, your Concierge can help you through these channels:

WhatsApp

AI available 24/7. Personalized assistance from your Concierge Monday through Saturday, from 11:00 a.m. to 7:00 p.m. (Mexico City time).

Chat on WhatsApp

Live chat

Lia available 24/7. Personalized assistance from your Concierge Monday through Saturday, from 11:00 a.m. to 7:00 p.m. (Mexico City time).

Email

If you have already made a purchase, reply to the email where you received your eSIM so we can help you faster.

For any other questions, email us at hola@telefoniamx.com.

X (@Telefonia_MX)

Send us a direct message Monday through Saturday, from 11:00 a.m. to 7:00 p.m. (Mexico City time).

Prefer to resolve it yourself?

Check our Frequently Asked Questions to find answers about compatibility, installation, activation, and using your eSIM.

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