Contact

CONTACT

Travel with peace of mind knowing that you have help before, during, and after using your eSIM.

FIND HELP FAST

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Consult our guides if you are looking for a quick answer

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Ask Lia whenever you need help 24/7

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Talk to our Concierge if you prefer human support

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Have your order number ready if your question is about a purchase

Choose whichever option is most convenient for you. You will always have a way to contact us.

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Find a quick answer

These guides can help you without having to wait.

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Frequently asked questions

Purchases, activation, coverage, data, payments, and other common questions.

See more →
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Compatible devices

Check whether your device is ready to use an eSIM.

See more →
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Installation guide

Install and prepare your eSIM by following the steps for your device.

See more →
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Troubleshooting

Learn what to do if your eSIM is installed but not connecting.

See more →
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Ask Lia

Help available 24 hours a day.

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Your Telefonía_MX assistant

Lia can help with questions about products, compatibility, installation, activation, coverage, orders, and policies.

If you have already made a purchase, they can also guide you with information related to your order.

Find them in the “Need help?” chat.

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Would you prefer to speak with a person?

Our Concierge is also available.

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TELEFONÍA_MX CONCIERGE

Talk to Iván

If you need personalized assistance, you can contact us directly to review your eSIM, order, or connection.

Support hours

11:00 a.m. – 7:00 p.m.

Mexico City time
WhatsApp Email
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Choose how to contact us

Use whichever channel is most convenient for you.

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Chat

Talk to Lia through the “Need help?” chat.

Available 24/7

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WhatsApp

Receive personalized assistance from our Concierge.

+52 449 357 3997 →
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Email

Write to us or reply directly to the email related to your order.

hola@telefoniamx.com →
05

Is your question about an order?

One detail can help us find it faster.

Have your order number handy

If you have already made a purchase, share your order number when requesting help.

You can also reply directly to the confirmation or eSIM delivery email. This will give us more context about your purchase.

Your connection also comes with support.

Before you buy, while installing your eSIM, or during your trip, Lia and our team are available whenever you need help.

More eSIMs, more destinations

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