Yes, you can purchase your eSIM before you leave and get everything ready calmly.

You can install it 60 days in advance, and the validity will begin when it connects for the first time to a compatible network at your destination. This way, you arrive with a ready connection from the very first moment.

Your mobile phone must be compatible with eSIM and be unlocked to use networks from other operators.

Activating your digital chip is quick: you can install your eSIM from the delivery email, by scanning the QR code, or by entering the details manually according to your device.

Before purchasing, check in your phone's settings if it allows adding eSIM.

Yes, you can continue using WhatsApp with your same number.

On most compatible devices, you can also keep your physical SIM active and use the eSIM for data during your trip. This way, you maintain your main line and browse without relying on roaming.

When purchasing your eSIM, you can choose one for traveling across multiple countries or on an annual basis.

The exact coverage depends on the product you choose. In each plan, you will find the included countries so you can purchase with clarity and select the digital chip that best fits your route.

Most of our eSIMs are primarily designed for mobile data, ideal for maps, messaging, social media, and daily navigation.

Some options also include calls, and this is clearly indicated in each plan. All eSIMs allow internet sharing with other devices, perfect if you plan to use a hotspot on a laptop, tablet, or during a group trip.

First, check that your virtual chip is installed correctly, activated for data, with the data roaming option enabled, and that your device is compatible and unlocked.

If it still doesn't connect, don't worry. Contact us via chat, email (by replying to the delivery email of your order), or WhatsApp and we will help you step by step to get you connected as soon as possible.

Some eSIMs cannot be reinstalled after being deleted, which is why we recommend not deleting it once installed.

If you deleted it by mistake, contact us and we will review the best available solution for your eSIM with you.

Some eSIMs allow recharging when the validity period ends. That information appears in the description of each product.

If you have questions when buying eSIMs, we are here to help you quickly and make your experience much simpler throughout your journey.