Install and activate your eSIM

INSTALLATION GUIDE

Prepare, install, and activate your eSIM by following your product instructions and delivery email.

BEFORE INSTALLING

01

Check your delivery email

02

Confirm when to install it

03

Install it according to your device

04

Activate your connection when traveling

Installation, activation, and validity may vary depending on the eSIM you purchased.

01

Before installing your eSIM

Check your device and prepare what you need.

✓

eSIM-compatible

Dial *#06#. If an EID appears, your device supports eSIM technology.

✓

Unlocked

The device must not be locked to use only one carrier's network.

✓

Updated system

Use the latest available version of the operating system.

✓

Stable connection

You will need internet access to download and install the eSIM profile.

✓

Delivery email

You will find your eSIM and the product-specific instructions there.

Your QR code may be single-use

If you have already installed the eSIM and encounter a problem, do not delete it. Contact support before removing the profile.

02

Identify which type of eSIM you purchased

This determines when to install it and when its validity begins.

🌍 Data-only eSIM

It is primarily designed to connect you to the internet during your trip.

Many can be installed 60 to 90 days before traveling, depending on the product.

Its validity usually begins when it connects to a compatible network.

Always confirm the exact timeframe in the description.

📱 Carrier eSIM

It may include data, a phone number, calls, or SMS, depending on the product.

In most cases, validity begins when the eSIM is sent to your email.

Always follow the instructions in your delivery email.

03

Install on iPhone

Have your QR code and delivery email ready.

1

Open Settings

Go to Settings → Cellular.

2

Add your eSIM

Select the option to add an eSIM.

3

Scan the QR code

Use the QR code included in your email and follow the on-screen instructions.

4

Identify your new line

You can give it an easy-to-recognize name, such as “Travel” or the name of the destination.

5

Complete the installation

Follow the instructions until the eSIM appears among your cellular lines.

Did you install it before traveling?

If the product allows early installation, you can leave it installed until you reach your destination. Check when its validity begins.

04

Install on Android

Some option names may vary depending on the brand.

1

Open Settings

Look for connection, SIM, or mobile network options.

2

Find the SIM manager

It may appear as SIM, SIM Manager, or Mobile networks.

3

Add an eSIM

Select the option to add an eSIM or a new mobile plan.

4

Scan the QR code

Use the QR code from your delivery email and follow the instructions.

5

Complete the installation

Wait until the new profile appears among the available SIMs.

Can't find the option?

Use the search function within Settings and type eSIM. The path may vary between Samsung, Google Pixel, and other manufacturers.

05

When you arrive at your destination

Activate your connection and start browsing.

1

Confirm coverage

Verify that the country you are in is included in your eSIM.

2

Turn on your eSIM

Make sure the new line is enabled in Settings.

3

Select the eSIM for data

Set it as the line you will use for mobile data.

4

Turn on data roaming

iPhone

Settings → Cellular → Your eSIM → Data roaming

Android

Settings → Connections → Mobile networks → Your eSIM → Data roaming

5

Wait for the connection

Give it a few minutes to register on a compatible network and check that a signal appears.

Do you have a signal?

If you can browse, your eSIM is ready to use.

06

If you purchased a carrier eSIM

These lines may have different conditions.

Check your delivery email first

Instructions may vary by carrier and product. Always follow the specific information you received.

1

Check the validity

For most carrier eSIMs, validity begins when the eSIM is sent to your email.

2

Follow the delivery email

Use the indicated method and complete any additional instructions.

3

In Mexico, complete the linking process

Carrier lines for Mexico must complete the corresponding linking process. You will find the link in your delivery email.

Is the Mexico line still not working?

Confirm that you completed the linking process indicated in your email.

United States and Spain

These eSIMs do not require the linking process specified for carrier lines in Mexico.

07

Is your eSIM not connecting?

Run these checks before contacting support.

✓ Confirm that you are in an included destination.

✓ Make sure the eSIM is turned on.

✓ Select it for mobile data.

✓ Turn on data roaming.

✓ Check the compatible networks.

✓ Check your delivery email again.

Select a network manually

If it does not connect automatically, check which networks are listed as compatible in the product description.

iPhone

Settings → Cellular → Your eSIM → Network selection

Android

Settings → Connections → Mobile networks → Your eSIM → Network selection

Turn off automatic selection and try one of the compatible networks listed for your eSIM.

Do not delete your eSIM

The QR code may be single-use. If the problem continues, contact support before deleting the profile.

Keep your eSIM and delivery email.

If you experience any issues, do not delete the installed profile. We can help you troubleshoot your connection.

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