Delivery policy

ESIM DELIVERY

All our eSIMs are delivered digitally. Delivery time depends on the product you choose and is always stated in its description.

WHAT MATTERS MOST

01

Your eSIM is sent by email

02

There are no physical shipments or delivery fees

03

Delivery time varies by product

04

Keep the email with your eSIM and instructions

If an eSIM offers instant delivery, this will be expressly stated in the product description.

01

How do you receive your eSIM?

The entire delivery process is digital.

Telefonía_MX does not make physical shipments. All eSIMs are sent to the email address used during checkout.

Depending on the product, the email may include your QR code, eSIM information, installation instructions, activation details, and other necessary information.

1

Purchase

Choose the eSIM you need.

2

Processing

Your order is processed according to the selected product.

3

Delivery

You receive your eSIM and instructions by email.

02

How long does delivery take?

Timing depends on each eSIM.

Not all products have the same processing time. Some eSIMs can be delivered quickly, while others require additional processing.

⚡

Instant delivery

This only applies when the product description expressly states that instant delivery is available.

⏱

Delivery after processing

Some eSIMs need additional time before they are sent. Always check the timeframe stated on the product.

The correct timing is always listed on your product

Before purchasing, check the eSIM description to learn its specific delivery time.

03

Carrier-issued eSIMs

Some require additional processing.

Some carrier eSIMs for Mexico, the United States, Spain, or other destinations may require manual processing or additional verification before delivery.

For this reason, they are not necessarily sent immediately after completing the purchase.

Check before purchasing

The product description states the applicable delivery time or schedule.

04

Check your email carefully

Your eSIM will arrive there.

Before completing your purchase, verify that your email address is entered correctly and that you have access to that account.

✓ Confirm that the email address is correct.

✓ Check your inbox.

✓ Check your spam, promotions, and junk folders.

✓ Keep the delivery email and its instructions.

Did you enter your email incorrectly?

Contact us as soon as possible. Depending on the order status, we will review the available options.

05

Digital delivery, wherever you are

Your eSIM does not require shipping.

🌎

Receive it by email

As a digital product, we do not make physical shipments or charge delivery fees.

You can make your purchase from different locations and receive the eSIM at the registered email address, subject to the availability and conditions of the product purchased.

06

Has your eSIM still not arrived?

First, confirm the delivery time stated for your product.

1 Confirm that your order and payment were processed successfully.

2 Check the delivery time stated in the product description.

3 Look for the email in your inbox, spam, and promotions folders.

4 If the stated time has already passed, contact support to review your order.

No packages. No shipping. No borders.

Your eSIM is delivered digitally to the email address used for your purchase. Before completing your order, always check the product's specific delivery time.

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