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GERMANY ESIM FAQ
Everything clear before you connect
Which eSIM for Germany is right for me?
Hallo! Mobil, from Airalo, if you want unlimited or per-GB plans: it is data only, on the O2 and Eplus 5G networks, with unlimited hotspot; it is not rechargeable and you can install it up to 90 days ahead.
BerlinPass, from Telefonía_MX, if you want per-GB plans: it is data only, on the O2 and T-Mobile 5G networks, with unlimited hotspot; it is rechargeable and you can install it up to 60 days ahead.
Both cover Germany only. If you also go to other countries in Europe, see the regional eSIMs in eSIM for Europe.
Can I use my phone as a hotspot?
Yes. Hallo! Mobil and BerlinPass include unlimited hotspot: you can share internet with other devices; usage comes out of the plan data. They are data only: they do not include a local number or regular calls, but WhatsApp still works with your usual number.
Is unlimited or per GB the better fit?
Hallo! Mobil offers per-GB and unlimited plans. On unlimited plans you get a daily high-speed allowance and then keep browsing at 384 Kbps until the next daily reset. BerlinPass only offers per-GB plans, with no unlimited option.
A per-GB plan suits a longer trip or light video use; unlimited is better if you use maps, social apps or hotspot a lot. Choose the plan on each product page that fits your trip to Germany.
How much data do I need for my trip to Germany?
For maps and messaging over a few days, a small per-GB plan is usually enough. If you use social apps and some video, pick a larger plan or an unlimited option from Hallo! Mobil. If you upload photos or video every day, unlimited is the most comfortable choice.
Each product page lists the plans and their validity. If you still have questions, Lia can help you choose.
Which network does it use, and is there 5G?
Hallo! Mobil connects to O2 and Eplus with 5G technology. BerlinPass connects to O2 and T-Mobile with 5G technology. 5G depends on local coverage and on your phone being compatible; if there is no 5G, the network offers 4G where available.
The eSIMs cover Germany only, including each network’s coverage in cities such as Berlin, Hamburgo and Munich.
Can I recharge if I stay more days?
BerlinPass is rechargeable: when the validity ends you can recharge from the link in the delivery email; you have up to 60 days to do it before the eSIM is deactivated.
Hallo! Mobil is not rechargeable: when the days or the data run out you buy a new eSIM. If your trip is long, choose a plan with more days from the start.
When do I install my eSIM and how do I receive it?
You get the QR instantly by email. Install it before you travel over Wi-Fi: up to 90 days ahead with Hallo! Mobil and up to 60 days ahead with BerlinPass. Installing does not start the validity; the days count from the first connection to a network in Germany.
Your usual SIM can stay in the phone. If there is an issue with the QR, there is a 72-hour guarantee.
Does it work if I go to Berlin, Hamburgo and Munich, or to a nearby country?
Yes. Berlin, Hamburgo and Munich are in Germany, and the eSIMs cover them. They do not cover other countries.
If you also go to Austria, Switzerland, France, Netherlands, Belgium and Czech Republic, a regional eSIM or an eSIM for that country is a better fit. Start with eSIM for Europe.
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